FAQ's

Adele Morar *Frequently Asked Questions* *SHIPPING* _*How much will shipping cost?_* The shipping cost varies depending on the weight of your order. I strive to have the most affordable shipping costs for all destinations. Below is a *rough* estimate of the shipping cost based on the dollar amount of your order (could be slighty more or less): Canada Shipping: Order Amount & Shipping cost up to $20.00...............$2.50 USD $20.01–$50.00............$4.25 USD $50.01–$125.00..........$12.50 USD $125.01–$200.00......$20.00 USD United States Shipping Chart: Order Amount & Shipping cost up to $20.00..............$3.25 USD $20.01–$35.00...........$5.00 USD $35.01–$50.00...........$8.00 USD $50.01–$125.00........$10.00 USD $125.01–$200.00......$20.00 USD International Shipping: Order Amount & Shipping cost up to $20.00..............$5.00 USD $20.01–$50.00...........$7.50 USD $50.01–$125.00........$12.00 USD $125.01–$200.00......$20.00 USD _*When will my order be shipped?_* I do not carry a lot of inventory. *All items are custom-made for every order.* Depending on volume, all orders are typically shipped within ten business days after receiving payment. _*How will my order be shipped?_* Your package will be shipped airmail via Canada Post. Regular packages are not insured. You may select the Xpresspost shipping option for insured packages. _*What destinations do you ship to?_* I ship to all international destinations. _*Where are the orders shipped from?_* All orders are shipped from beautiful Halifax, Nova Scotia, Canada. *PAYMENT METHODS* _*How will I pay for my order?_* All online payments are processed through PayPal. PayPal allows you to pay with Visa, MasterCard, and direct debit. _*How do I pay with a money order or cash?_* Select "pay by money order" in the payment screen. I accept personal cheques from customers in Canada and the United States. International money orders are also accepted (please make sure it is an international money order). *Please do not send cash.* Also note that paying via personal cheque will delay the shipment of your order until the cheque clears. _*Please send your order details with payment (size, pattern, address to ship to, etc.)_* _*What currency do you accept?_* All orders are processed in US funds. If you are a Canadian customer and will be paying by personal cheque or money order, please email me for the Canadian dollar amount for your order. _*Why do you use PayPal to accept credit card payments?_* PayPal is a secure online payment processing company. PayPal is a reputable, easy-to-use payment processor, it has millions of customers worldwide and it makes for easy transaction for customers around the world. I never see your personal debit or credit card information; that is securely held information by PayPal. *OTHER POLICIES* _*What is your return/exchange policy?_* You may return an item up to 30 days from the date that you receive your package. Item must be unused and in resalable condition. The buyer is responsible to pay for return shipping and handling. If you receive an item that is the incorrect size or defective, please email me immediately. There are no returns on clearance items. _*What is your privacy policy?_* Your personal information will be kept confidential and will never be distributed or sold to another person or company. _*Do you offer wholesale and retail opportunities?_* Yes. If you are interested in offering any of these products in your retail store, etc., please email me at myfurryfriends@gmail.com to discuss. _*Can I wash my collars and leashes?_* You can throw your collars, leashes and bandanas right in with the regular wash (laundry bag is recommended) and let them air dry. Stain remover may be used to get out grass, food stains, etc. DO NOT use bleach. Frequently Asked Questions SHIPPING How much will shipping cost? The shipping cost varies depending on the weight of your order. I strive to have the most affordable shipping costs for all destinations. Below is a rough estimate of the shipping cost based on the dollar amount of your order (could be slighty more or less): Canada Shipping: Order Amount & Shipping cost up to $20.00…............$2.50 USD $20.01–$50.00….........$4.25 USD $50.01–$125.00….......$12.50 USD $125.01–$200.00…...$20.00 USD United States Shipping Chart: Order Amount & Shipping cost up to $20.00…...........$3.25 USD $20.01–$35.00…........$5.00 USD $35.01–$50.00…........$8.00 USD $50.01–$125.00….....$10.00 USD $125.01–$200.00…...$20.00 USD International Shipping: Order Amount & Shipping cost up to $20.00…...........$5.00 USD $20.01–$50.00…........$7.50 USD $50.01–$125.00….....$12.00 USD $125.01–$200.00…...$20.00 USD When will my order be shipped? I do not carry a lot of inventory. All items are custom-made for every order. Depending on volume, all orders are typically shipped within ten business days after receiving payment. How will my order be shipped? Your package will be shipped airmail via Canada Post. Regular packages are not insured. You may select the Xpresspost shipping option for insured packages. What destinations do you ship to? I ship to all international destinations. Where are the orders shipped from? All orders are shipped from beautiful Halifax, Nova Scotia, Canada. PAYMENT METHODS How will I pay for my order? All online payments are processed through PayPal. PayPal allows you to pay with Visa, MasterCard, and direct debit. How do I pay with a money order or cash? Select “pay by money order” in the payment screen. I accept personal cheques from customers in Canada and the United States. International money orders are also accepted (please make sure it is an international money order). Please do not send cash. Also note that paying via personal cheque will delay the shipment of your order until the cheque clears. Please send your order details with payment (size, pattern, address to ship to, etc.) What currency do you accept? All orders are processed in US funds. If you are a Canadian customer and will be paying by personal cheque or money order, please email me for the Canadian dollar amount for your order. Why do you use PayPal to accept credit card payments? PayPal is a secure online payment processing company. PayPal is a reputable, easy-to-use payment processor, it has millions of customers worldwide and it makes for easy transaction for customers around the world. I never see your personal debit or credit card information; that is securely held information by PayPal. OTHER POLICIES What is your return/exchange policy? You may return an item up to 30 days from the date that you receive your package. Item must be unused and in resalable condition. The buyer is responsible to pay for return shipping and handling. If you receive an item that is the incorrect size or defective, please email me immediately. There are no returns on clearance items. What is your privacy policy? Your personal information will be kept confidential and will never be distributed or sold to another person or company. Do you offer wholesale and retail opportunities? Yes. If you are interested in offering any of these products in your retail store, etc., please email me at myfurryfriends@gmail.com to discuss. Can I wash my collars and leashes? You can throw your collars, leashes and bandanas right in with the regular wash (laundry bag is recommended) and let them air dry. Stain remover may be used to get out grass, food stains, etc. DO NOT use bleach.

2006-09-07T11:52:56-03:00

faqs 11099

2006-09-07T11:52:56-03:00

3538

FAQ's

2009-05-10T07:33:35-03:00